Shipping and deliveries

We offer international shipments with package tracking. Shipping costs depend on the destination country, volume and weight of the items.

If you want to know all the conditions, you can consult the FAQ about shipping and deliveries that we have written to answer all your questions.

Returns

You're going to love this product, but in case you want to know more about our returns and exchanges policy:

Customers have 14 days to return an item that hasn't been used and must be returned with its original packaging and labeling.

Products that have been personalized cannot be returned unless there is a manufacturing defect.

The customer must contact the company to initiate a return and return the product in its original packaging with all labels.

If an error occurs, the customer must contact the company to rectify the mistake.

If a product is damaged during shipping, the customer must inspect the package upon delivery and reject the shipment if the product is damaged.

Learn all the return or exchange conditions from Motobrica here.

How do I track my order?

Once the order has been shipped, you will receive an email with the shipping confirmation. In the email, you will find a link to track the package.

Can I cancel an order that has already been shipped?

Once the order has left our facilities, there is no way to stop it. If you decide to cancel an order before it has been shipped, you will be refunded the money you paid for the products, including the shipping costs.

Is there any product that I cannot return?

Customized products do not allow returns, as they are created exclusively for you. They cannot be returned unless there is a manufacturing defect. In that case, you have 14 days to return the item, provided that the item is in perfect condition and has not been used. Always with labels and in the original packaging.

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